Refund Policy
Summary. Your first paid-tier purchase (Alpha Desk or Institutional) comes with a 7-day money-back window from the date of payment. Email [email protected] within 7 days and we'll refund you in full and downgrade your account to Recon. Renewals, slot packs, lookup packs, and lapsed windows are not refundable. All paid access is prepaid for a fixed 30-day period and never auto-renews — there are no recurring charges to cancel.
1. The 7-day money-back window
If you are dissatisfied with your first paid-tier purchase of Alpha Desk or Institutional, you may request a full refund within 7 calendar days of the date of payment. Refunds outside this window are at our sole discretion.
This window applies once per account per tier. If you previously held paid access on the same email, the window does not reset on a new signup.
2. What's covered, what's not
| Item | Refundable in 7 days? |
|---|---|
| First Alpha Desk purchase (30 days) | YES |
| First Institutional purchase (30 days) | YES |
| Renewal purchases (adding further 30-day periods) | NO — nothing auto-renews, so only renew when you intend to |
| Slot packs (+5 slots, 30 days, prepaid) | NO — they simply lapse at the end of their period |
| Lookup packs (one-time credits) | NO — credits never expire |
| Tier changes mid-period | NO — a new tier starts a fresh 30-day period |
| Free Recon tier | — no charge to refund |
3. How to request a refund
- Email [email protected] from the email address on your Alpha Suite account.
- Subject:
Refund request — [your account email]. - Body: include the date of the charge, the tier, and (optionally) the reason. The reason is helpful but not required for refunds inside the 7-day window.
We aim to respond within 2 business days. Payments are made in cryptocurrency and blockchain transfers cannot be reversed, so an approved refund is issued as a new transfer to a wallet address you provide — in USDC by default, or the coin you originally paid with at our discretion — equal in value to the USD price you paid. We cover the network fee on the refund transfer. Refund transfers are typically sent within 5 business days of approval.
4. What happens to your account after a refund
- Your tier is downgraded to Recon (free) immediately.
- Open paper-tracked positions remain in our database. You can still view their final outcomes when they close, but you cannot open new positions from Recon.
- You can re-subscribe at any time. The 7-day window does not apply on re-subscription.
5. No cancellation needed — access is prepaid
There are no recurring charges and therefore nothing to cancel. Every purchase — tier access, slot packs — is prepaid for a fixed 30-day period. If you do nothing, your account simply drops to the free Recon tier when the period ends. We email a reminder before your access expires; renewing early adds 30 days on top of your remaining time, so you never lose days by renewing ahead of schedule.
A refund (within the 7-day window, first tier purchase only) returns your payment and immediately downgrades you to Recon. If you are past the window or simply done with the platform, just let the period lapse.
6. Slot-pack add-ons
Each slot pack is a prepaid purchase of +5 paper-position slots for 30 days, stackable, each pack on its own clock. Slot packs are not covered by the 7-day window because they are an incremental purchase on top of a tier you already have. They never auto-renew: when a pack lapses, your max-slots count drops by 5.
A lapsing slot pack does not auto-close existing paper positions. Positions in excess of your new cap remain monitored to natural exit; you simply cannot open new ones until you are back under the cap.
7. Disputes
Cryptocurrency payments are final and cannot be reversed on-chain, so the process in section 3 is the only refund path. Email [email protected] and we almost always resolve refund cases within 2 business days.
We retain transaction records, login activity, and access logs sufficient to evidence good-faith provision of the Service if a dispute is raised.
8. Currency and exchange rates
All prices are denominated in US dollars; the cryptocurrency amount due is calculated by our payment processor at checkout. Refunds are calculated on the USD price you paid, not the coin amount — if the coin you paid with has moved in value since your purchase, the refunded amount may differ from the original coin amount. Alpha Suite is not responsible for gains or losses from cryptocurrency price movement.
9. Suspended or terminated accounts
Accounts terminated for violation of the Terms of Service (e.g. abuse, fraud, scraping, resale of signals) are not eligible for refunds. We reserve the right to refuse a refund in cases of clear abuse of the policy, including repeated signups across multiple emails to extend the window.
10. Tax
If any sales tax, VAT, or GST was collected on your purchase, the refund includes the tax component.
11. Changes to this policy
We may update this policy from time to time. Material changes will be communicated via the Service or by email. The terms in effect on the date of your charge govern that charge.
12. Contact
Questions or refund requests: [email protected].